Policies & Procedures

Make your trip a safe and enjoyable one

Failure to comply with any of these policies may result in being required to leave the bus. A customer will also be required to leave the bus for behaviour such as spitting, use of profanity, insulting or obscene language whether it is directed at the driver or a fellow customer.

Music

Use of personal audio equipment with earphones is permitted. Volume must be kept at an acceptable level as determined by the driver. The volume cannot be such that it disturbs either the driver or other customers.

Woman with headphones

Woman with headphones

Behind the line

Customers must remain behind the yellow or white line.
Customers must remain seated or hold onto the handrail.
Customers should refrain from lengthy or non-travel related conversations with the driver.

Smoking

Smoking is strictly prohibited on any Oakville Transit bus, shelters or on terminal platforms. This includes the use of e-cigarettes.

Recreational gear

Wearing in-line skates, rollers skates and use of skateboards is not permitted on any Oakville Transit bus, shelter or on terminal platforms. Shirts and shoes must be worn while onboard any Oakville Transit bus.

Hazardous material

Toxic, flammable or hazardous substances or materials are not permitted in any Oakville Transit bus, shelter or at terminals.

Alcohol

The consumption of alcohol is strictly prohibited in any Oakville Transit bus, shelter or at terminals.

Buggies/large articles

When there is space, when other customers will not be affected or at the driver’s discretion buggies and other large articles may be allowed on the bus. The driver may decline to allow such objects at any time that he/she feels safety may be compromised.

Customers are required to carry their own buggies or articles on and off the bus.

For the safety of all customers, the aisles must not be blocked by such articles.

Strollers

Strollers may be carried on buses; however, for safety reasons, the child is to be removed from the stroller and the stroller folded and placed so as not to interfere with the movement of customers in the aisle.

Bicycles

All Oakville Transit buses are equipped with bike racks which can carry two bikes. In the event that a bike rack is full or inoperable, at the driver’s sole discretion, a bike may be transported onboard the bus. The comfort or safety of other customers must not be compromised and the bike cannot block the aisle.

Pets

Service animals are permitted on board an Oakville Transit bus. All other pets must be leashed and muzzled or contained in an animal cage. The driver may refuse to allow a customer to board with an animal if these conditions are not met. Exotic animals are not allowed on board the bus.

Backpacks

Backpacks are to be removed before boarding an Oakville Transit bus. While seated the backpack should be placed on your lap. A backpack or any other carried item should not prevent another customer from being seated.

Light snacks

Light snacks are permitted to be carried and/or consumed in an Oakville Transit bus. However, all food and drinks must be properly contained and any resulting litter must be taken with the customer upon leaving the bus and disposed of responsibly.

Personal belongings

Customers are responsible for their personal belongings. Oakville Transit assumes no responsibility for any lost article.